Pin Up BD FAQ — All your questions answered in one place

No, pin up bd's policy allows each person to hold only one account. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited. Always stick to a single account.

You must be at least 18 years old to register at pin up bd. Proof of age may be requested during account verification. Anyone under 18 is not permitted to open an account — this is part of our responsible gaming policy.

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number — a reset link or OTP will be sent to you. Use it to set a new password. The whole process takes just 3–5 minutes.

The KYC (Know Your Customer) process keeps your account secure and helps prevent fraud. You'll typically need to submit a copy of your national ID or passport when making a large withdrawal for the first time or when verifying your account. This is a one-time process and is completely safe.

Yes, you can update your registered email or phone number from Account Settings. For security purposes, identity verification is required before any changes are made. If you run into any issues, contact the support team for assistance.

The minimum deposit at pin up bd varies by payment method. Generally, you can deposit from as little as 500 BDT via mobile banking. Check the relevant option on the deposit page for the exact limit for each method.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically completed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Cryptocurrency withdrawals are usually processed within 30 minutes. KYC verification may be required for your first withdrawal.

pin up bd does not charge any fees on deposits. However, your payment provider (such as bKash or your bank) may apply their own service charges. Withdrawals are generally fee-free, but make sure you meet the minimum amount.

If your withdrawal is taking longer than expected, first check your account's transaction history. If it shows as pending, contact the support team with your transaction ID. Withdrawals can be held up if KYC is incomplete — in that case, complete the identity verification process. Reaching out via live chat usually gets the fastest resolution.

Go to Account Settings and enable two-factor authentication under the "Security" section. You can use Google Authenticator or SMS OTP. Once enabled, you'll need to enter an extra code along with your password every time you log in. This is the strongest protection available for your account.

If you suspect unauthorized access, change your password immediately and contact pin up bd support. The support team will temporarily lock your account and investigate. If any unauthorized transactions are found, there is a chance of getting them reversed. This is why using a strong password and 2FA is always recommended.

No, pin up bd never sells or shares your personal information with third parties. Only the information required to process a payment is passed to the relevant payment gateway. For more details, please read our Privacy Policy Read.

pin up bd takes responsible gaming very seriously. You can set daily/weekly deposit limits, pause your account for a set period, or permanently self-exclude. To learn more, visit our Responsible Gaming View Page.